Regular Column

Provide operational statistics to business users and support staff (14 December 2008) - By building a mechanism for reporting operational performance, business users can monitor their application's operational status themselves, and validate any performance and operational defects they uncover.

Applications fail - design for ease of recovery (29 August 2008) - An application design that helps support staff limit problems' scope, identify their impact and resume normal processing will pay off.

^ Managing outage processing through alternate landing zones (16 August 2008)

^ Architectures for future billing systems? (27 July 2008)

^ Improve System Deployments through Scripting (07 November 2007)

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Tags: Billing, Migration, Application Migration

About Stephen Jones

Stephen Jones is a consultant who has focused specifically on Billing and related processes for over sixteen years. Recent work has included revenue assurance testing, co-authoring a strategic IT Billing Blueprint, and upgrading the processing of a major Telco�s Fraud Management System (FMS).